Conditions of Use

 

Booking Conditions of Halong Tours Booking

Please take the time to read and understand the conditions of booking set out below prior to booking a trip with Halong Tours Booking- the best group travelling offer with excellent  services. We strongly recommend that you also read the Trip Notes relating to your trip prior to booking to ensure that you understand the itinerary and style of the trip you are undertaking.

1. Deposit requirement

- You are required to pay a non-refundable deposit of at least 50% for your booking to be confirmed  

2.  Redeem Travel Vouchers

- You need attach your travel vouchers to our sales staff for redeeming as soon as possible or Bookings must be made at least two weeks in advance

- A booking confirmation with code will be sent to you : for example: 010215-OS- Tania 2

- Flights, visa (if use our visa approval letter) or others documents will be sent as soon as possible. Make sure that you will get all these documents before you travel

3. Cancellation or Amend policy:

- Redeemed vouchers will be not refunded or based on each voucher term

- Proceeded booking can be amended with a surcharge subject to available. Contact to merchant as soon as possible

 

CANCELLATION POLICY INCASE OF FORCE MAJEURE

 

Halong Tours Booking commits to provide you the detail of cancellation policy in case of bad weather in Halong Bay

Apply for Halong Bay 2 days 1 night over night on boat

 

1.       Guest get on bus and to Halong  harbor , and they have informed that they cannot get on boat and must get back Hanoi.

In this case Halong 2 day 1 night tour will be replaced by 1 night in Hotel in Hanoi  (in the same hotel or other hotel upon availability ) and 1 day Hoalu tamcoc tour or Halong 1 day tour on other date.

Your meals will be arranged: 02 Lunch +1 breakfast + 1 Dinner

 

2.       Guest get on bus and to  Halong harbor , and they have informed that cannot overnight on boat and only join 1 day Halong tour. kayaking or other services may not be used .

In this case 2 day 1 night Halong will be replaced by 1 night in Hotel in Hanoi (in the same hotel or other hotel upon availability ) and 1 Hanoi City tour or Hoalu tamcoc on the other date

 

 Your meals will be arranged: 02 Lunch +1 breakfast + 1 Dinner

 

3.       Our Guests are informed before starting the tour in the morning from Hanoi about the cancellation:

In this case 2 day 1 night Halong will be replace by 1 night in Hotel in Hanoi (in the same hotel or other hotel upon availability ) and Hanoi food tour plus 1 day tour to Halong Bay or Hoalu tamcoc or City tour on other date

 

Your meals will be arranged: 02 Lunch+ 1 Dinner+ 1 Breakfast