Halong Tours in the person of Mr Kelvin simply provided us with exemplary service. Prior to commencing our tour we would email Halong with queries regarding our forthcoming tour. Within hours we would receive the answer - concisely written, easily understood.Our 20 day tour was superb. Everything, from pick ups, transfers, tours, tour guides, accommodation, internal flights (3) and our cruise on Ha Long Bay were organised without incident or issue. If we had a query we simply WhatsApped Mr Kelvin and an answer was provided almost immediately.In every aspect of our tour, we felt very comfortable and safe.We would thoroughly recommend Halong Tours for any visit to Vietnam and . Mr Kelvin was outstanding in his attention to detail and communication.